NOHA TUK TUK Privacy Policy
At NOHA TUK TUK, we are committed to safeguarding your personal information and ensuring your privacy. This privacy policy outlines how we collect, use, protect, and disclose your personal data when you interact with our website and services. This policy applies to the personal information we collect in Sri Lanka. Please note, this policy does not cover personal data related to our employees and job applicants. If you would like more information about how we handle that data, please reach out to us. If you have any concerns or questions about your personal information, please contact us using the details provided at the end of this document. We encourage you to carefully read this privacy policy and retain a copy for future reference.
About NOHA TUK TUK
NOHA TUK TUK acts as a mediator between you, the user, and independent vehicle providers. Through our Website, you can make requests to book a tuk-tuk or other transport services. Once your request is processed, we coordinate with a third-party vehicle provider on your behalf. However, it is important to note that NOHA TUK TUK does not provide transportation services directly; all transportation services are rendered by the independent providers who operate under their own terms and conditions.
Legal Agreement and Eligibility
By using our Website and Service, you are entering into a binding agreement with NOHA TUK TUK. You must be at least 18 years old to use our services. By continuing to access the Website, you confirm that you meet the age requirement and have the legal capacity to enter into such an agreement. If you are using the services on behalf of another individual or entity, you must have the authority to do so and to bind them to these terms.
When you book transportation through NOHA TUK TUK, you will need to provide accurate personal information, including your name, contact details, address, date of birth, driver’s license, passport information, vehicle preference, email address, transaction and communication history with us including any records of your telephone,email or online interaction with us. Providing false or misleading information may result in termination of your account or denial of service.
Additionally, we may record data about where you pick up and return the vehicle, including the time and location. The method of collection will vary depending on how you use our services, such as through online forms, phone calls, or our website. We may also collect data indirectly through agents, corporate partners, or third-party services.
The Use of Cookies
To enhance your experience on our website (www.nohatuktuk.com), we use cookies. These are small pieces of data stored on your device that allow us to customize your experience and improve the website’s functionality.
We use two types of cookies:
- Persistent cookies: These remember your preferences and actions across sessions, like setting your start page or tracking your browsing behavior.
- Session cookies: These are temporary and used to secure your access once you’ve logged into our site.
We may also allow third-party services (e.g., Google Analytics) to collect anonymous data for analytical purposes.
Please note, cookies do not collect personally identifiable information unless required by law.
How We Use and Share Your Information
Your personal information is essential for delivering our services effectively. We may use your data to:
- Process and manage your rental bookings
- Communicate about vehicle availability, rental terms, and safety
- Improve our services and customer experience
- Prevent and address fraudulent activities and policy violations
- Conduct surveys or send updates about improvements to our offerings
We may also share your personal information with third parties such as:
- Our program partners if you are enrolled in a loyalty program
- Service providers (e.g., market research, customer support)
- Insurance companies in the case of accidents or claims
- Regulatory bodies or law enforcement when required by law
Marketing Communications
If you default on any rental payments, we may report your information to credit reporting agencies to update your credit status. You have the right to request that these agencies not use your data for direct marketing purposes.
Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee complete security for data shared via our website or email.
Accessing and Updating Your Information
You have the right to access any personal information we hold about you. If you believe the information we have is incorrect or incomplete, please contact us to update it.
User Responsibilities
As a user of NOHA TUK TUK, you agree to provide accurate, current, and complete information during the booking process and while using our Website. You are responsible for maintaining the confidentiality of your account information, including your login credentials, and must not share your account with others.
You agree to use our Website and services strictly for personal use, and not for the purpose of reselling, sublicensing, or otherwise profiting from the transportation services provided. Additionally, you must refrain from any actions that may interfere with the proper operation of the Website, disrupt the services, or violate any applicable laws or regulations, including using the rented vehicle for hire, illegal activities, or other unauthorized purposes.
You are solely responsible for any actions taken through your account, whether authorized by you or not. If you suspect any unauthorized use of your account, please notify us immediately.
Intellectual Property Rights
All content, materials, and features available on the NOHA TUK TUK Website, including but not limited to text, graphics, logos, icons, images, software, and databases (“Content”), are the exclusive property of NOHA TUK TUK or its licensors. The Content is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print portions of the Website for your personal, non-commercial use only. Any unauthorized reproduction, distribution, or use of the Website or its Content is strictly prohibited and may result in legal action.
Indemnification
By using the NOHA TUK TUK Website or engaging with our Service, you agree to indemnify, defend, and hold harmless NOHA TUK TUK, its directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to your use of the Website, your violation of these User Terms, or your violation of any third-party rights, including intellectual property rights.
Links to Third-Party Websites
Our Website may contain links to third-party websites or services that are not owned or controlled by NOHA TUK TUK. These links are provided for your convenience only, and we are not responsible for the content, privacy practices, or security of these third-party websites. Accessing such websites is at your own risk, and we encourage you to review their respective terms and policies.
Termination and Suspension
NOHA TUK TUK reserves the right to terminate or suspend your access to the Website and our services at any time, with or without notice, if we believe you have violated these User Terms or engaged in fraudulent or unlawful activity. Upon termination, you will no longer have the right to use the Website or book transportation services through our platform.
You are free to stop using our Service at any time, but please note that any bookings you have made may still be subject to the terms set forth at the time of booking.
General Provisions
These User Terms, together with any other legal notices or agreements published by NOHA TUK TUK on the Website, constitute the entire agreement between you and NOHA TUK TUK concerning your use of the Website and services.
If any provision of these User Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
If you have any questions or concerns about how we handle your personal information, or if you wish to access, correct, or update your data, please reach out to us at:
Email: hello@nohatuktuk.com
Changes to This Privacy Policy
We may update this privacy policy from time to time. We recommend checking this page periodically for any changes. This policy was last Updated on 10 November 2024.
