Refund and Cancellation Policy

Every tuk tuk, scooter, motorbike, and car we rent is owned by a local family or small operator in Sri Lanka, so please treat it with care. Damage, lost items, or misuse can reduce your refund.

Your refund is worked out from the condition of the vehicle when you return it and the terms of your rental agreement.

• We may deduct up to USD 150 from your deposit to cover damage or missing items.
• We charge only the actual repair or replacement cost — never a fixed penalty.
• We tell you about any deduction before we make it.

Return the tuk tuk clean, and the scooter or motorbike in the condition you collected it.

• Regular wear and tear, and unavoidable mechanical faults, don't affect your deposit.
• A small cleaning fee applies if the vehicle comes back dirty.
• After an accident, a downtime charge covers the days the owner cannot rent the vehicle while it is repaired: USD 10/day for a tuk tuk, USD 5/day for a scooter or motorbike.
• A return more than 4 hours late is charged as an extra day's rental. Message us as soon as you know you will be delayed.

If you cancel a confirmed booking, your refund depends on how much notice you give. This keeps things fair for both you and the local owner, who holds the vehicle for your dates:

• 14 days or more in advance — full refund.
• Less than 14 days in advance — no refund.

If you return the vehicle before the end of your booked period, what you are charged depends on the notice you give:

• 5 or more days' notice — you are charged for 4 additional days, and every unused day beyond that is fully refunded.
• Less than 5 days' notice — you are charged for all remaining days of the original booking.

Early notice lets us re-book the vehicle and protects the local owners who depend on steady bookings.

Any necessary paperwork, airport transfer, or delivery service already processed is non-refundable.

The refundable deposit is taken when you collect the vehicle, by cash, card, Google Pay, Apple Pay, or a payment link, in USD, EUR, GBP, or LKR.

Card deposits are charged rather than held, and refunded within two weeks of your rental ending. If your card is issued in EUR or GBP, your bank converts twice and the refund can come back slightly under what you paid — paying the deposit in cash avoids this.

We may update this policy from time to time. The date above shows when it was last revised.